Driving Excellence: How Care Transformed Mercedes-Benz of Swansea’s Performance At Mercedes-Benz of Swansea, excellence is more than a goal—it’s a standard. For Andrew Edwards, Head of Business, that standard has reached new heights thanks to the implementation of Carcare, a system that has become a vital part of their operational success.
Carcare has definitely been something that I’ve really enjoyed working with. It’s a system that’s enhanced our performance and given us the visibility we needed around our used car preparation
Since integrating Carcare into their operations, the dealership has achieved Diamond Tier status—placing them in the top 5% of performers globally. Even more impressively, they managed to get the number one position worldwide among all Carcare-enabled dealers.
Measurable Impact, Tangible Results One of the most impactful outcomes has been the improvement in stock turn by over 10%. The dealership can now precisely monitor the number of days it takes to prepare vehicles, a level of visibility that has empowered the team to make data-driven decisions and continuously refine their processes.
The key thing for us now is not to stand still. It’s to actually set ourselves further goals that allow us to improve on those stats even further.
A Culture of Continuous Improvement Edwards credits not just the system, but also the team culture at Mercedes-Benz of Swansea—a group always striving for better. Their commitment to constant progress pairs perfectly with Carcare’s flexibility and responsiveness.
For us to have that confidence—that we can challenge, we can ask for things, and they will be done virtually straight away—is massively important.
One of the most praised aspects of Care is the support and responsiveness of the team behind it. Edwards notes that when requests or challenges have been raised, they’ve been met not only with solutions—but with speed.
Conclusion Carcare has proven to be more than a system—it’s a strategic partner for growth. From measurable performance gains to exceptional support, Mercedes-Benz of Swansea’s success story stands as a testament to what’s possible when the right tools meet the right mindset.
100%—everything that was said to me in that first presentation, even though I was cynical at the time, has actually been achieved.
